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Practice Management

Mrs Bridget Sampson (f)

Managing Partner/Executive Manager  

Qualifications: B Pharm (Hons), PG Dip Advanced Therapeutics, ILM Strategic Leadership level 7

Professional Interests: Pharmacist with experience in both Hospital and Community Pharmacy. For many years worked for Cornwall and Isles of Scilly PCT and NHS England on Medicines Management and development of GP and Pharmacy services.

Personal Interests: Enjoys time with family, gardening and as proud Cornish woman enjoys getting out and about around the county.

Other Information: Joined St Austell Healthcare in Spring 2015 to support the merger, before subsequently being appointed Practice Executive Manager.

Mr Jonathan Childs (m)

Finance & Estates Manager     

Qualifications: For 5 years was Practice Manager at Wheal Northey Surgery, prior to this had variety of Project Manager and IT roles both in the private sector and the NHS.

Professional Interests: Negotiating best value contracts with suppliers, managing the income and expenditure of the organisation. Also responsible for management of premises and associated arrangements.

Personal Interests: Enjoys spending time with friends and family as well as cycling, wine and going to the cinema.

Mrs Gill Sweet (f)

Operations Manager

Manages the day to day running of all our sites & Reception Teams.

Business Support Managers (f)

We have 3 Managers, responsible for various business functions:-

  • Sue Blench
  • Karen Clarke
  • Kelly Vercoe

Reception

Receptionists (f)

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.

Secretaries

Medical Secretaries (f)

We have a team of secretaries who send the referral letters on behalf of our doctors. Urgent referrals are sent within 24 hours of you seeing the doctor.  Routine referrals are completed within two weeks


 


Most referral letters are sent electronically to the Referral Management Service (RMS) in Truro who hold them and distribute them to the various specialist departments.


 


If you are chasing your referral you should initially contact the Referral Management Service directly by calling 01872 226700.


 


St Austell Healthcare does not know individual wait times for each consultant and specialty. Once the Referral Management Service has received your letter so they will be able to advise you who to ring or tell you approximately how long the wait is.



If you have already been sent an appointment then you should ring the telephone number on your hospital letter.



For all other queries call our referral line on 01726 871990 to speak directly to one of our secretaries which is open Monday to Friday 9am to 12noon.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website