The Patient Participation Group (PPG) enhance two-way communication between St Austell Healthcare and its patients, to promote health in any positive way we can.
The committee meets every month.
We have recently fundraised for a Bladder Scanner which will be great for the patients as it will save a trip to Treliske. A big thank you to everyone who supported is to date. We will continue to raise money throughout this year by selling hand crafted greeting cards. These cards can be used for any occasion and are beautifully made and been donated to the PPG.
Together with the doctors and staff of St Austell Healthcare we are always looking at ways of improving the patient experience and you can learn more about our work by reading the minutes of our meetings, which are published on the website. Everyone at the PPG is working hard to ensure success for St Austell Healthcare, but also listening to any patient difficulties that are brought to their attention.
If you have any comments or suggestions, or would like to join the PPG then please email us at email@example.com.
What We Can Do For You
Help the Practice to Improve Services
Helping With Health Events
Being Representative and Promoting Patient Voices
What we cannot do…
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are looking at setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
The group shall be known as the PATIENT PARTICIPATION GROUP (hereinafter called the ‘PPG’) of SAHC (hereinafter called the ‘Group’) and shall be affiliated to NAPP (the National Association for Patient Participation).
2. OBJECT AND AIMS
The object for which the PPG is established is to promote and improve communications and co-operation between the Group and its Patients to the benefit of both, therefore fostering the highest possible standards of primary care, incorporating Communications, Patient Charter, Health Education, Self-Help, Community Need, Local and national Provision of Health and Social Care.
3.1 Membership shall be freely open to all registered patients of SAHC;
3.2 There shall be one group that meets regularly in person (the PPG);
3.3 Members must register by reading the Terms of Reference ad signing a Member Agreement Form.
3.4 Membership of the PPG shall be automatically terminated in the event of the member ceasing to be patient of the Group.
3.5 A member may, without reason, terminate their membership and membership may be terminated at the request of the Group.
4.1 The management of the PPG shall be undertaken by a Committee from volunteer members and Practice staff to include a Chairperson, Vice-Chairperson(s), Treasurer, Secretary, the SAHC PPG Facilitator and nominated SAHC GP. It will consist of a minimum of ten and the Committee can co-opt members as required.
4.2 The Committee will be re-elected on an annual basis at the Annual General Meeting (AGM). The day to day management of the PPG will be conducted by the PPC Facilitator and Committee Officers who will consult with, if necessary, and update the full Committee at the next meeting.
4.3 The Chairperson does not have a vote but, in the event of a tie, the Chairperson has a casting vote.
4.4 The SAHC, after discussion and consultation with the PPG, will retain the right to overturn any decisions made by the PPG that in the HCG and patient’s best interest it cannot proceed with.
5.1 An Annual General Meeting of the PPG shall be held each calendar year in July; a minimum of 21 days’ notice will be given.
5.2 All patients currently registered as members of the PPG shall be entitled to one vote, in person or in writing by email or letter, containing their name, registered address and signature.
5.3 The PPG will endeavour to meet a minimum of four times a year.
5.4 The Chairperson may call special meetings of the Committee if the need arises.
5.5 The Committee may appoint Task or Working Groups from any registered members and temporary associated advisory guests (who will not have voting rights).
5.6 Notices of meetings, reports, minutes and any other PPG information will be produced and displayed on the Waiting Room screens and the Group’s website. This will ensure maximum patient contact and keep all patients fully informed, which is a priority of the PPG.
6. CODE OF CONDUCT
Members of the PPG make a commitment:
6.1 To respect the confidentiality of the Group and its patients at all times. All matters discussed to remain confidential unless agreed otherwise.
6.2 To treat each other with mutual respect and act and contribute in a manner that is in the best interest of all patients.
6.3 To be open and flexible, list and support each other.
6.4 To by the seven Nolan Principles of Public Life – Selflessness, Integrity, objectivity, Accountability, Openness, Honesty and Leadership.
6.5 Not to use the PPG as a form for personal agendas or complaints.
6.6 To abide by principles of good meeting practice by reading papers in advance, arriving on time and switching mobile phones to silent.
7.ALTERNATION TO THE TERMS OF REFERENCE
Any of the Terms of Reference may be rescinded, added to or amended by a resolution passed with a majority vote at a full Committee meeting open to all members for whom proper notice has been given.
Minutes of the Meeting 20th October 2017
PPG Minutes of the Meeting 15th September 2017
PPG Minutes of the Meeting 21st July 2017
PPG Minutes of the Meeting 16th June 2017
PPG Minutes of the Meeting 19th May 2017
PPG Minutes of the Meeting 21st April 2017
PPG Minutes of the Meeting 17th March 2017
PPG Minutes of Meeting on 17th February 2017
PPG Minutes of the Meeting on 18th November 2016
PPG Minutes of Meeting on 21st October 2016
PPG Minutes of the Meeting on 16th September 2016
PPG Minutes of the Meeting 18th August 2016
PPG Minutes of the Meeting 15th July 2016
PPG Minutes of Meeting 20th May 2016
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