This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

GP practices may apply to remove patients from their list if the relationship between patient and GP has broken down.

St Austell Healthcare will normally explain the problem to you and try to resolve it. They may ask to see you or may write to you. If the problem can't be resolved, St Austell Healthcare will normally advise you in writing that you may be removed from their list.

Patients cannot be removed from a GP's list because they've made a complaint. However, the basis of the complaint may mean that the relationship between patient and GP has already broken down.

Patients may also be removed from our GP's list if you move out of the area covered by their practice.  Details of our Practice Area can be found on this website.

If you're removed from your GP practice's list, you may need to register with another GP practice. You will be given 30 days in which to make alternative arrangements.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.  These patients will be asked to attend a special clinic for any further consultations at which the police will have to be present.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website